Technical Implementation Manager (Remote)

Role overview

A remote Technical Implementation Manager role embedded with a major public safety organisation in the Netherlands, acting as the trusted technical partner across a complex hardware-and-cloud ecosystem. The position blends technical consulting, customer success, and hands-on product expertise to help the customer maximise adoption, reduce operational risk, and realise measurable value from their investment. Occasional travel to customer sites across the Netherlands (typically up to one day per week) is expected.

Responsibilities

- Serve as the dedicated technical expert across the customer's deployed ecosystem, including connected hardware devices, a cloud-based evidence management platform, and future platform capabilities, maintaining deep knowledge of both current and expanding product deployments. - Act as the primary technical liaison between the customer, the strategic delivery partner, and internal teams, balancing relationships carefully while maintaining strong trust with all stakeholders. - Build long-term relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users across a complex organisation. - Provide technical guidance throughout the full customer lifecycle, including deployment planning, implementation support, configuration guidance, integration planning, go-live readiness, and expansion projects. - Own technical escalations, coordinating complex issues across support and engineering while maintaining clear communication with customer stakeholders. - Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments. - Support customer adoption through role-specific enablement, administrator guidance, workflow optimisation, and best-practice recommendations. - Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews aligned to operational objectives. - Develop and maintain high-quality documentation including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge transfer materials.

Requirements

- Dutch fluency plus professional-level spoken and written English. - Dutch citizenship, required to obtain the necessary security clearance. - 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or similar customer-facing technical roles. - Proven experience managing long-term enterprise customer relationships within large, complex organisations. - Background working with government, public safety, law enforcement, defence, or other highly regulated industries is strongly preferred. - Strong ability to build trusted relationships across technical teams, operational leadership, executive stakeholders, and third-party partners, with excellent political awareness and stakeholder management skills. - Comfortable operating independently as an embedded representative while coordinating effectively with wider cross-functional teams. - Solid technical foundation covering enterprise networking (TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, connectivity troubleshooting), SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

Benefits and work setup

- Fully remote position based in the Netherlands. - Occasional travel to customer sites across the Netherlands, typically up to one day per week. - Some roles may require legal eligibility to work in a firearms environment.