Technical Account Manager

Role overview Serve as the embedded technical partner for a major counter-drone program, helping a customer use detection and command systems to protect people, operations, and critical infrastructure. The work combines customer relationship management, deployment engineering, operational support, and coordination with product and engineering teams. The role is remote with visits to a site in Geel, Belgium.

Responsibilities - Run drone test flights and review sensor and server data to check the performance of RF sensors, radar, cameras, and other detection equipment. - Configure systems and support deployments, from equipment receipt and installation through network validation, platform setup, and acceptance testing. - Act as the main technical contact for customer program and site teams; take part in operational reviews and coordinate with internal specialists. - Troubleshoot issues across sensors, networks, servers, and user interfaces, manage support cases, and escalate complex problems when needed. - Track service commitments, risks, performance measures, and deployment records; coordinate with local installation and maintenance partners. - Train customer operators, support integrations and security assessments, and relay product feedback to teams responsible for development and support.

Requirements - EU citizenship for security clearance purposes and fluency in English. - At least five years in IT, network engineering, RF or sensor field engineering, or technical deployment work. - Experience managing customer relationships and technical projects, with the ability to work independently in a customer-embedded role. - Working knowledge of Linux or Ubuntu, SSH, TCP/IP, VLANs, DHCP, DNS, firewalls, VPNs, LTE backhaul, basic SQL, and certificate management. - Familiarity with cloud, on-premises, or offline deployments; identity integration, APIs, and SaaS administration. - Able to explain technical topics to operators, engineers, and executives, and produce clear diagrams, runbooks, handover materials, and training documents.

Nice to have - Counter-drone or drone-pilot experience. - Work with law enforcement, defense, or government organizations.