Medical Management & Outreach Support Specialist

Role overview Serve as a non-clinical point of contact for people referred to medical management programs, helping them connect with case management and related services. The role supports members across stages of care, from admission through post-discharge follow-up and outpatient referrals, in coordination with case managers and community partners.

Responsibilities - Contact members by phone to encourage program participation and support enrollment. - Help process case referrals, coordinate scheduling, and engage members in complex cases. - Gather case information and route it to the appropriate case management area. - Coordinate communication among members, families, colleagues, and community organizations under case manager direction. - Help develop action plans with care managers or social workers and identify social factors that may affect well-being. - Maintain tracking records, prepare reports, and document follow-up clearly.

Requirements - High school diploma or equivalent. - At least one year of office or customer support experience, including interaction by phone, email, or in person. - Clear interpersonal, oral, and written communication skills. - Problem-solving, facilitation, and attention to detail. - Familiarity with Microsoft Office and medical terminology.

Nice to have - Experience or understanding of managed care, Medicaid, or Medicare.

Benefits and work setup - Remote work is available from Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota. - The listed hiring range is $16.27–$21.13 per hour.