Remote job
Client Experience Associate
Job details
About this role
Role overview
Provide front-line phone and message support for a range of businesses while working from home. The role involves helping callers with practical needs such as placing orders, booking appointments, capturing leads, and getting messages to the right contact. Work moves quickly, and associates learn several types of customer interactions through training and supported live practice.
Responsibilities
- Answer inbound calls and assist with questions, orders, appointment requests, and lead capture. - Work across standard answering, live chat, relay calls, appointment setting, legal intake, and prompted outbound follow-up. - Capture details accurately and send messages to the relevant business contacts. - Maintain service quality and efficiency while managing back-to-back calls and after-call tasks. - Attend shifts punctually and learn new call workflows and tools.
Requirements
- Strong spoken and written communication skills. - A warm, helpful manner and attentive listening. - Ability to remain calm, accurate, and efficient under pressure. - Reliable attendance and punctuality. - Strong computer skills and typing speed of at least 30 words per minute. - Eagerness to learn different customer service tasks and systems. - Residence in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona; a computer and internet connection that meet the employer’s requirements are needed.
Benefits and work setup
- Full-time, 40-hour workweek, with shifts generally scheduled between 5 a.m. and 8 p.m. Pacific Time. Associates select shifts weekly according to performance tier; at least eight hours each Friday and Saturday are required during the first 8–12 weeks after training. - Two weeks of paid training are followed by 8–12 weeks of supported live-call development. Full 40-hour availability is required during this period, without holiday or vacation blocks. - Starting pay is $16 per hour. Medical, dental, vision, employee assistance, and paid time off benefits begin after 60 days; retirement-plan matching begins after one year.