Remote job
Bilingual Client Experience Associate
Job details
About this role
Role overview
Handle customer calls and messages on behalf of a variety of businesses from a home-based setup. You’ll help callers with tasks such as sharing information, capturing prospective customer details, taking orders, scheduling appointments, and routing messages. The work is fast paced, with calls often arriving back to back, and includes several service types learned through paid training and supported practice.
Responsibilities
- Answer inbound calls and assist callers with inquiries, orders, appointments, and lead capture. - Handle different service formats, including live chat, relay calls, appointment setting, legal intake, and prompted outbound follow-up. - Record accurate information and pass messages to the appropriate business contacts. - Maintain call quality and efficiency, including readiness between calls and timely after-call work. - Attend scheduled shifts reliably and adapt to assigned call types and tools.
Requirements
- Fluent spoken and written English and Spanish. - Warm, helpful communication and strong listening skills. - Ability to stay composed, accurate, and efficient during busy periods. - Dependability and punctuality for scheduled shifts. - Strong computer skills and typing speed of at least 30 words per minute. - Willingness to learn new service workflows and software. - Residence in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona; a computer and internet connection that meet the employer’s requirements are needed.
Benefits and work setup
- Full-time schedule of 40 hours weekly, generally within 5 a.m.–8 p.m. Pacific Time. Shift selection is weekly and based on performance tier; at least eight hours on both Friday and Saturday are required during the first 8–12 weeks after training. - Training includes two paid weeks followed by 8–12 weeks of supported live-call development. Full 40-hour availability is required during this period, with no holiday or vacation blocks. - Starting pay is $16 per hour. Medical, dental, vision, employee assistance, and paid time off benefits begin after 60 days; retirement-plan matching begins after one year.