Senior Business Analyst - remote from EU - Deadline 30/10/26

Role overview Provide advanced operational and business analysis support for an EU-wide electronic freight transport information exchange environment. The role investigates escalated incidents, coordinates resolution across participating countries, and helps ensure technical implementations align with functional requirements and relevant legal guidance. Work is remote from within the EU, with a stated application deadline of 30 October 2026.

Responsibilities - Diagnose complex incidents affecting interoperability or the technical and functional implementation, investigate root causes, and recommend lasting fixes. - Coordinate operational issues involving multiple participating countries and support secure communication between exchange gateways. - Guide and mentor first- and second-level support teams, helping improve troubleshooting consistency and service-level performance. - Maintain knowledge bases, implementation guidance, user documentation, and status information on technical rollouts. - Support requirements analysis, process modelling, data-structure and business-rule reviews, testing, validation, and implementation. - Prepare reports, presentations, and technical briefings for business and technical stakeholders.

Requirements - Advanced incident management, troubleshooting, and root-cause analysis experience. - Advanced requirements engineering skills and experience with ticketing or Agile tools such as Jira or Confluence. - Strong knowledge of wikis and collaborative documentation tools. - IT support or operations experience, preferably across organisations or borders in a regulated setting. - Ability to model business processes with BPMN, UML, or an equivalent notation. - IT service management certification, such as ITIL Foundation or CompTIA A+.

Nice to have - Knowledge of networking, cloud platforms, enterprise software, distributed systems, SQL databases, and data modelling. - Experience with ETL, non-relational databases, business intelligence, or identity and access management. - Familiarity with ITIL practices, EU legislation, or translating legal requirements into technical needs. - Experience as a solution designer or product owner.