Senior Manager, Network Operations

Role overview Lead network operations across four regions by managing regional leaders and a team focused on agent performance. The role sets shared operating standards, resolves cross-team priorities, and helps new capabilities move smoothly from planning into regional execution.

Responsibilities - Manage and coach four Regional Network Managers and two Agent Leads, adapting leadership to their different scopes. - Align performance measures, operating tools, and escalation practices across all regions. - Resolve disagreements between regional and agent-focused leaders, including setting priorities when two regions need the same Agent Lead. - Participate with the Agent Lead and Procurement in every agent deactivation decision; bring a cross-regional view and ensure decisions are documented consistently. - Work with senior network leaders on capacity planning, team design, and operational initiatives. - Partner with strategy, solutions, and enablement teams so new accounts, capabilities, recruiting, training, and performance data support regional needs.

Requirements - 2–5+ years in network, field, or multi-site operations leadership, with people-management experience across multiple teams or functions. - Experience managing managers, including leaders responsible for a full geography and leaders with a specialized remit. - Sound judgment about which issues can be handled regionally and which require broader intervention. - Able to make timely, sometimes unpopular prioritization decisions and share consequential decisions while remaining accountable. - Experience translating new capabilities or accounts into workable field operations. - Clear communicator who can resolve disagreements and build alignment across peers.

Benefits and work setup - Remote within the United States, with periodic travel to support regions and cross-functional handoffs. - Directly manages six people and reports to the US network leader. - Salary range of $115,000–$125,000, health, dental, and vision plan options, open paid time off, and a 401(k) with employer match.