Remote job
Solution Success Manager - Diagnostic Radiology
Job details
About this role
Role overview
This customer-facing role helps healthcare organizations evaluate, adopt, and improve AI tools used in diagnostic radiology. It combines clinical expertise with product demonstrations, workflow design, implementation support, and collaboration across customer-facing and technical teams, from early sales discussions through onboarding and adoption.
Responsibilities
- Deliver tailored demonstrations to clinicians, researchers, administrators, and other healthcare stakeholders. - Explain radiology pathways and map clinical needs into practical product workflows for triage, measurement, quantification, and diagnosis. - Work with commercial colleagues on presentations and preliminary solution designs for prospective customers. - Lead clinical onboarding and change management by reviewing current workflows, agreeing objectives, and supporting effective adoption. - Train customer and internal teams, and coordinate with customer success to align deployed solutions with agreed expectations. - Gather clinician feedback and help product, vendor, and commercial teams incorporate clinical and workflow needs into implementation and product launches.
Requirements
- Extensive radiology experience, including CT technology certification (ARRT)(CT); relevant backgrounds may include CT technologist, radiology manager, or PACS administrator. - Hands-on imaging experience in an acute-care setting, ideally at a large comprehensive center, and strong knowledge of radiology workflows and patient journeys. - Familiarity with imaging IT such as RIS/PACS and informatics platforms, plus an understanding of healthcare AI. - Experience supporting pre-sales discussions and live product demonstrations. - Strong presentation, communication, relationship-building, and cross-functional collaboration skills. - Ability to translate clinical needs into workable solutions, manage multiple project timelines, deliver training, and synthesize customer feedback.
Benefits and work setup
- Remote-first work environment. - Medical, dental, and vision coverage; stock options for full-time employees; flexible time off; retirement plan with employer match; life insurance; and short- and long-term disability coverage.