Remote job
Lead Technical Support Engineer
Listed on Hidden Jobs
Support Full-time Permanent
Job details
$60,132 - $109,990 Salary
Remote Eligibility
Lead Experience
Full-time Employment
About this role
Lead Technical Support Engineer at talkdesk2. Remote location: Remote. Source ATS: Greenhouse. The Lead Technical Support Engineer (Tier II) serves as a senior technical resource, driving the resolution of complex customer issues, leading technical investigations, and supporting the success of the Customer Care organization. This role partners closely with Engineering, Product, Customer Success, and external partners to resolve high-impact escalations, improve support processes, and enhance prod