Customer Experience Associate I (Part-Time)

Role overview Help borrowers understand and manage a consumer financing journey, from applications and approvals to repayments and refunds. The role combines high-volume, phone-centered support with careful judgment, accurate recordkeeping, and follow-through on issues that may require coordination across teams.

Responsibilities - Respond to borrower questions across phone and other support channels, explaining account status and next steps clearly. - Handle questions about applications, approvals, payments, repayment, refunds, and accounts with empathy and accuracy. - Track issues through resolution, coordinate with relevant teams, and keep borrowers informed about progress and ownership. - Follow lending requirements and internal procedures; flag complaints, risks, and cases needing review. - Record interactions and share recurring customer pain points or process gaps with partner teams. - Use AI tools to improve support quality and efficiency while protecting privacy, accuracy, and customer trust.

Requirements - At least two years in customer support, customer success, financial services, operations, or another customer-facing role. - Strong verbal and written communication, with reliable ownership from first contact through resolution. - Comfortable spending most of the workday on calls in a high-volume environment. - Experience with consumer lending or other work requiring accuracy and attention to detail. - Experience using AI tools to improve support workflows or operational efficiency. - Familiarity with a customer support platform such as Salesforce or Zendesk; willingness to work weekends.

Nice to have - A bachelor’s degree. - Experience supporting customers in lending, banking, payments, insurance, healthcare, or another regulated field; familiarity with lending rules or compliance-driven service.

Benefits and work setup Part-time position paying $25 per hour, with equity, paid time off, sick pay, six paid holidays, and a 401(k).