Remote job
IT Service Desk VA
Listed on Hidden Jobs
Support Full-time Permanent Remote
Job details
Not specified Salary
Remote Eligibility
Not specified Experience
Full-time Employment
About this role
Algora Talent is hiring an IT Service Desk VA for an immediate, full-time remote placement on behalf of a client. Responsibilities include monitoring and responding to service desk tickets, email queues, and phone support, handling Level 1 and 1.5 incident/request management through to resolution, triaging and escalating tickets per SLA requirements, and providing single point of contact support for users on problems, incidents, and requests (including password resets, MS Office support, and Win