Customer Engineer

Role overview Serve as the first technical contact for customer issues and help keep evaluations and renewals moving. You’ll investigate problems in customer environments, deliver fixes where possible, and bring deeper product issues and customer feedback to engineering. The work combines hands-on debugging with customer-facing technical support.

Responsibilities - Reproduce, diagnose, and resolve customer-reported bugs, including shipping fixes against customer code when appropriate. - Join active proof-of-concept calls and follow technical actions through to resolution. - Escalate product issues that need broader engineering work and share customer feedback with the product team. - Develop playbooks and tools to support the function as customer demand grows. - Track issues and respond promptly so technical problems do not stall evaluations or renewals.

Requirements - Hands-on application security experience with tools or practices such as SAST, DAST, or SCA. - Strong coding and debugging skills across multiple languages and technology stacks; able to deliver fixes independently. - Clear communication with both security leaders and senior engineers in customer conversations. - Reliable organization and responsiveness when managing a queue of active issues.

Nice to have - Experience working on an enterprise security team. - Forward-deployed, sales engineering, or solutions engineering experience with application security products. - Familiarity with CI/CD pipelines, GitHub or GitLab integrations, and SOC 2 or ISO 27001 controls.

Benefits and work setup - Full-time, globally remote role within Engineering. - Listed compensation: $125,000–$150,000 plus equity.