Member Support Specialist -Bilingual German (part time)

Role overview

Provide German-language support to members using a wellness and weight-management program. You’ll respond mainly by email and may make outbound calls, helping people use the program and its digital tools while resolving concerns with care. This part-time role requires 25 hours per week, with shifts scheduled between 9:00 a.m. and 5:00 p.m. Eastern Time.

Responsibilities

- Handle member questions, take ownership of issues, and escalate cases when needed. - Listen to members’ goals and concerns, then offer relevant guidance and encouragement. - Troubleshoot problems with digital services and the mobile app. - Learn program features and service updates so you can guide members accurately. - Support member satisfaction and continued engagement through helpful interactions. - Protect member information and meet response-time and service-quality standards.

Requirements

- Fluency in written and spoken German, with professional English proficiency. - At least five years of high-volume customer service experience or equivalent. - Strong writing, speaking, and listening skills, including the ability to communicate with empathy. - Ability to stay organized, resilient, and effective in a fast-paced setting, both independently and with a team. - Proficiency with Google Workspace, Microsoft Office, and web-based customer support platforms; reliable high-speed internet. - High school diploma or GED equivalent; schedule flexibility for evenings, weekends, and holidays.

Benefits and work setup

- Part-time schedule of 25 hours per week; daily shifts fall within 9:00 a.m.–5:00 p.m. Eastern Time.