Member Support Specialist-Bilingual Dutch (part time)

Role overview

Support members of a wellness and weight-management program in Dutch, answering questions and helping them make effective use of the service. Work includes email and phone support, personalized guidance, and troubleshooting. This is a part-time position for 25 hours per week, with daily shifts from 3:00 a.m. to 7:00 a.m. Eastern Time.

Responsibilities

- Respond to member inquiries, manage issues through resolution, and escalate cases when appropriate. - Understand members’ goals through attentive, empathetic conversations and provide tailored guidance. - Diagnose and resolve problems involving digital tools and the mobile app. - Build knowledge of program features and service updates to answer questions accurately. - Encourage satisfaction and ongoing participation through supportive service. - Follow data-protection procedures and meet service-quality and response-time expectations.

Requirements

- Fluency in written and spoken Dutch, with professional English proficiency. - At least five years of high-volume customer service experience or equivalent. - Strong written and verbal communication, active listening, and an empathetic approach. - Ability to work independently and collaboratively, remain composed under pressure, and stay organized. - Proficiency with Google Workspace, Microsoft Office, and web-based support platforms; reliable high-speed internet. - High school diploma or GED equivalent; flexibility for evenings, weekends, and holidays.

Benefits and work setup

- Part-time schedule of 25 hours per week, with shifts from 3:00 a.m. to 7:00 a.m. Eastern Time.