Remote job
Technical Support IT (6-month Contract)
Job details
About this role
Role overview
Deliver dependable internal IT support across employee access, SaaS applications, and endpoint administration, helping colleagues return to work quickly when technical issues arise. The role also focuses on improving support operations through clear documentation, automation, and practical tool improvements. It is presented as a six-month contract with remote work and access to an office in Montreal.
Responsibilities - Handle first- and second-line support requests with a helpful, clear, and timely approach. - Manage employee access and SaaS tools, supporting secure accounts and new-hire readiness. - Maintain the device fleet through deployment, inventory management, rotation, and lifecycle coordination for Windows and macOS. - Capture and organize troubleshooting knowledge to make future issue resolution faster. - Apply AI tools and automations to reduce repetitive work and improve request handling. - Work with teammates on incidents, special projects, and improvements to support tools and processes.
Requirements - Fluency in French and English, spoken and written, for supporting internal users in both languages. - Solid experience in first- and second-line IT support, backed by strong communication and customer service. - Familiarity with Microsoft 365 and Entra ID, access management, and SaaS services, including SSO, MDM, and ticketing. - Knowledge of device fleet management across Windows and macOS, including setup, inventory, and equipment lifecycle. - Ability to document and organize solutions and identify repetitive work that could be automated. - Comfort using AI assistants and automation in everyday support work.
Nice to have
Experience with Jamf, Jira or Jira Assets, Slack, PowerShell or Python, or no-code automation is beneficial.
Benefits and work setup
Remote work is available, with access to a Montreal office and twice-yearly in-person gatherings. Listed compensation is $68,000–$85,000 across Canada, with regional adjustments. Benefits include family health coverage, telemedicine, an annual wellness budget, flexible vacation, and access to an AI assistant.