Client Experience Specialist

Role overview Coordinate client events and experiences across in-person, virtual, and hybrid formats. The role covers planning through follow-up, with a focus on smooth logistics, strong attendee experiences, and using feedback to improve future programs.

Responsibilities - Plan event schedules, run-of-show plans, registration, and post-event follow-up. - Coordinate venues, online platforms, vendors, catering, audiovisual needs, signage, and event materials. - Manage attendee communications and provide on-site or virtual support for speakers, exhibitors, and participants. - Track event budgets, process invoices and purchase orders, and reconcile spending. - Secure required event permissions and vendor documents; handle routine issues and escalate complex ones. - Review attendance, feedback, and other event results, then recommend improvements.

Requirements - High school diploma or equivalent; a related bachelor’s degree is preferred. - At least three years of experience in event planning, client experience, marketing coordination, or a related area. - Experience coordinating live or virtual event logistics, including vendors and venues. - Familiarity with event budgets, logistics, vendor management, and on-site execution. - Strong organization, time management, and written and verbal communication skills. - Proficiency with Microsoft Office; able to travel up to 30%, including occasional overnight, weekend, or holiday travel.

Nice to have - A professional event planning or trade show certification. - Experience with CRM and proposal management systems, and a strong understanding of business needs.

Benefits and work setup The role offers flexible scheduling and location where appropriate, flexible paid time off, career development opportunities, health and dental coverage, retirement benefits, and other employee programs. Listed U.S. base pay is $65,800–$82,300. Work authorization must already be in place for the job’s location; sponsorship is unavailable.