Implementation Specialist - TPRM

Role overview Guide clients through implementation of a third-party risk management software suite, from initial planning and system conversion through training and handoff to ongoing support. The work combines project coordination, client education, and practical advice on adapting processes to meet business needs.

Responsibilities - Coordinate client transitions from existing systems, tracking milestones and supporting change management. - Act as the main client contact, clarify goals, document requirements, and keep the project team aligned. - Deliver product training remotely, by phone, or in person, and advise clients on effective workflows. - Track project status, manage deadlines, and resolve issues with internal support, sales, and leadership partners. - Improve implementation practices and transfer successfully onboarded clients to ongoing support.

Requirements - At least two years of implementation or training experience. - Strong communication, relationship-building, organization, and time-management skills. - Ability to manage projects to tight deadlines, independently and with a team. - Proficiency with PC software, especially Microsoft Office, and web conferencing or training tools.

Nice to have - Experience in vendor management, business continuity, enterprise risk management, or lending compliance. - Familiarity with risk management software solutions.

Benefits and work setup Full-time team members are offered medical, dental, and vision coverage; mental health resources; paid time off and 11 holidays; life and disability insurance; flexible spending and health savings accounts; pet insurance; a 401(k) with company match from the first day of eligibility; and two paid volunteer days. Community events are also offered. Eligibility differs for part-time, contractor, and temporary roles.