Support Associate (Part -Time Remote)

Role overview Provide live-chat and occasional phone support for customers, partner venues, and couriers as part of a part-time, student-friendly support team based in Bratislava. Shifts cover the Slovakia market primarily, with occasional coverage for Czechia, operating every day from roughly 7:00 am to 1:00–2:00 am. The role starts in October 2026 and is open to candidates living outside the Bratislava and Trnava regions.

Responsibilities - Handle incoming live chats, with occasional phone calls, from customers, venues, and couriers. - Help keep the daily delivery operation running smoothly through accurate, timely responses. - Multitask across several conversations in a fast-paced shift-based environment. - Cover Slovakia primarily, with occasional shifts supporting Czechia or other markets. - Apply a customer-obsessed, team-oriented mindset on every interaction.

Requirements - Fluent Slovak and professional working proficiency in English, minimum B2. - Some prior experience in a customer-facing or service role. - Strong written and verbal communication skills and a friendly, personal tone. - Comfort working evenings and weekends on a rotating shift schedule. - Fast-learning attitude with the ability to juggle multiple tasks at once.

Nice to have - Exposure to logistics, delivery, or platform-based service environments.

Benefits and work setup - Hourly fixed wage of €7.30 gross after probation for part-time student hires. - Multisport card, plus employee cashback in platform credits and a Benefit Plus card. - Snacks and drinks provided in the Bratislava office. - Home-office flexibility after completing required onboarding in the Bratislava office. - Employee assistance programme, team-building events, and room for personal and professional growth.