Support Associate (Full-Time Remote)

Role overview A fully remote customer support role focused on live chat assistance for end users, merchant partners, and delivery couriers across a Czech–Slovak market. The position is shift-based and starts in October 2026, with home-based work after a single day of in-person training in Bratislava.

Responsibilities - Handle a high volume of incoming live chats from customers, venue partners, and courier partners. - Help keep delivery operations running smoothly by supporting restaurant and retail partners on operational issues. - Contribute to the development of the support function alongside the broader support team and adjacent teams. - Cover the Czech and Slovak market, primarily in Slovak, with English used as a working language. - Work assigned shifts, including mornings, evenings, and weekends, within service hours of 7:00–1:00, seven days a week.

Requirements - Native or fully fluent Slovak combined with professional working proficiency in English (minimum B2). - Prior experience in a customer-facing or service role, with a strong customer-obsessed mindset. - Clear written communication skills with a personal, empathetic tone in chat interactions. - Comfort with multitasking, fast learning, and working in a fast-paced environment. - Reliable availability for shift work, including evenings and weekends, and readiness to begin in October 2026. - Residence outside the Bratislava and Trnava regions, as the role is remote with only one initial training day on site.

Nice to have - Exposure to logistics, marketplace, or delivery operations support. - Comfort working with structured chat tools, macros, and ticketing systems.

Benefits and work setup - Fully remote position with one day of initial in-office training in Bratislava. - Multisport card and a credits-based cashback benefit tied to the platform's own services. - Snacks and drinks provided during the on-site training day. - Employee assistance program covering wellbeing and personal support resources. - Team-building events and visible opportunities for professional and personal growth within the support organization. - Fixed gross monthly wage of €1,270, within a stated Slovakia pay range of €1,200–€1,270 EUR, plus the benefits listed above.