English & Albanian-Speaking Support Associate

Role overview

Join an on-site customer support team in Tirana handling chat and phone inquiries from customers, restaurant partners, and delivery couriers across a delivery platform. The role focuses on empathetic, accurate communication while helping ensure deliveries run smoothly. Shift work across mornings, evenings, weekends, and public holidays is required, as support operates seven days a week.

Responsibilities

- Communicate with customers, restaurant partners, and riders via chat and phone, adapting tone and style to each audience. - Help ensure deliveries run smoothly and efficiently, contributing to a positive experience for everyone involved. - Collaborate with the Customer Support team and adjacent teams to refine processes and ways of working.

Requirements

- Excellent written and spoken English (C1) and Albanian. - Strong communication skills with an empathetic, customer-focused approach and a team-player mindset. - Quick learner comfortable multitasking in a fast-paced, constantly evolving environment. - Availability to work shifts including mornings, evenings, weekends, and public holidays. - Based in Tirana, Albania.

Benefits and work setup

- Full-time position, 40 hours per week, on-site in Tirana. - Fast-growing, dynamic environment with a young, international team. - Hands-on exposure to modern tools, software, and ways of working. - Growth opportunities within a global company across teams, projects, and career paths. - Supportive leadership with a collaborative culture that encourages ownership and idea-sharing.