Care Concierge Coordinator- Remote

Role overview The Care Concierge Coordinator is a remote, U.S.-based member experience role focused on concierge-style customer service within a health, wellness, and fitness organization. The position centers on guiding individual members through inquiries and helping them access the right programs, resources, and support. It is well suited to someone who enjoys high-touch, service-oriented work in a healthcare-adjacent setting.

Responsibilities - Serve as a primary point of contact for members seeking assistance across health, wellness, and fitness offerings - Respond to inbound member questions and requests using a concierge-style, member-first approach - Help members navigate available services and connect them with appropriate internal resources - Document interactions, track follow-ups, and ensure issues are resolved end to end - Partner with cross-functional team members to address member needs and improve the overall experience

Requirements - Experience in customer service, member support, or another client-facing coordination role - Strong written and verbal communication skills with a service-oriented mindset - Comfort working independently in a fully remote, U.S.-based environment - Ability to handle sensitive member information with discretion and professionalism - Reliable home-office setup, including internet connection suitable for remote work

Nice to have - Prior exposure to health, wellness, fitness, or other healthcare-adjacent services - Familiarity with concierge or high-touch member experience models