Technical Account Manager, Southeast

Role overview Guide enterprise customers through adopting and operating a cloud security platform, helping them turn deployment into sustained security and business outcomes. You will serve as a technical partner from onboarding through renewal, connecting customer teams with product, sales, engineering, and support. The role combines hands-on troubleshooting, adoption planning, executive communication, and account health management.

Responsibilities - Advise customers on platform deployment, configuration, and operational use, applying cloud security practices to their environments. - Act as the primary technical contact, resolving questions and issues across meetings, email, messaging, and support channels. - Build measurable success plans aligned with customers’ security and compliance goals, and track adoption and realized value. - Coordinate customer implementation work across business units and stakeholders; remove people, process, or technical blockers. - Share progress with customer and internal leaders through concise updates, business reviews, and executive briefings. - Represent customer needs internally, communicate feature requests and adoption barriers, and partner with product and engineering teams on responses. - Manage a portfolio of up to 15 accounts, monitor account health, and work with sales and renewals colleagues on retention and expansion.

Requirements - Strong cloud security knowledge and ability to troubleshoot complex technical issues across customer and internal teams. - Experience managing a portfolio of at least five customers, with evidence of building enterprise relationships and delivering customer outcomes. - Ability to guide customers through platform enablement and resolve a range of technical problems. - Clear communication and relationship skills with stakeholders at multiple organizational levels. - Comfort using customer and operational data, such as CRM records or logs, to assess account health and inform retention work. - Willingness to keep learning about cloud security developments and to support customers across multiple communication channels.

Benefits and work setup Full-time role with base salary, bonus, equity, and benefits. The listed U.S. base salary range is $103,000–$141,000; individual compensation depends on location and qualifications. The role does not offer visa sponsorship; candidates must already have the right to work in the country where the position is based.