Technical Account Manager, ANZ

Role overview A customer-facing cloud security organization is hiring a Technical Account Manager for the Australia and New Zealand region. The role drives adoption and long-term success of an enterprise cloud security platform that unifies code, cloud, and runtime into a single shared context. The TAM serves as the trusted technical bridge between customers and internal teams, guiding accounts from onboarding through full operationalization.

Responsibilities - Advise customers on deployment, operational best practices, and help them establish an internal Center of Excellence for the platform. - Act as the primary technical point of contact and escalation owner, coordinating with Support, Product Management, Engineering, and Sales as needed. - Build trusted-advisor relationships across customer stakeholders, from practitioners to C-level, maintaining a regular cadence focused on adoption, retention, and satisfaction. - Co-create Success Plans with customers that define critical goals and KPIs, then measure and report progress both internally and externally. - Advocate for customer needs inside the organization and share timely feedback about new platform features and capabilities. - Identify opportunities to expand platform usage across the customer's broader environment.

Requirements - At least 6 years in a technical customer-facing role such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer. - Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent practical experience. - Strong understanding of cloud services, architectures, and security best practices, supported by cloud provider certifications at the solutions architect or DevOps engineer level. - Hands-on experience with container technologies such as Docker and Kubernetes and their associated security considerations. - Proven ability to build and maintain relationships with enterprise clients while exceeding performance targets. - Excellent communication and interpersonal skills with the ability to engage stakeholders at every level of an organization.

Nice to have Experience troubleshooting complex technical issues and driving them to resolution across cross-functional teams.

Benefits and work setup Applicants must have the legal right to work in the country where the position is based; visa sponsorship is not offered. The organization is an equal opportunity employer and processes applicant data in accordance with its privacy policy.