Technical Account Manager

Role overview Guide enterprise customers through adopting and operating a cloud security platform, from deployment planning to ongoing use. You’ll combine technical advice with account coordination, helping customers meet security goals while connecting their teams to internal support, product, engineering, sales, and renewal partners.

Responsibilities - Advise customers on deployment, operational practices, and establishing an internal center of excellence; lead or contribute to enablement workshops. - Build relationships across practitioner and executive groups and maintain a regular customer engagement cadence. - Create success plans with measurable objectives, track progress against key indicators, and communicate outcomes to customer and internal stakeholders. - Coordinate technical investigations and escalations with support and engineering teams through resolution. - Represent customer needs internally and communicate relevant product capabilities and updates. - Partner with sales and renewal colleagues on retention and opportunities to broaden adoption.

Requirements - At least three years in a technical customer-facing role, such as account management, professional services, solutions engineering, technical support, or customer success engineering. - Strong understanding of cloud services, architectures, and security practices. - Ability to troubleshoot complex technical issues and coordinate resolution across teams. - Experience building enterprise customer relationships and supporting measurable customer outcomes. - Clear communication skills with both technical and senior business stakeholders. - Fluency in Italian and English; a relevant degree or equivalent experience.

Nice to have - Cloud provider certifications, such as architecture or DevOps credentials. - Familiarity with Docker, Kubernetes, and container security.