Client Services Partner (Fixed-Term - 6 Months)

Role overview Coordinate the enhanced scan journey for patients and physician participants, from post-booking preparations through scans, consultations, and follow-up. The work combines patient support, clinical operations, and physician education program administration, with close coordination across sales and care teams. This is a six-month fixed-term role that may be extended or converted, depending on business needs and performance.

Responsibilities - Guide patients through scan requirements, preparation, lab work, and follow-up, keeping them informed at each stage. - Coordinate third-party lab draws and track results so they are ready for consultations. - Arrange delivery of supplementary reports, including body composition, heart health, and brain volume assessments. - Monitor scan workflows, resolve delays, and coordinate with clinical and sales colleagues to keep care on track. - Administer physician education program applications, scheduling, consultations, participant records, and feedback. - Handle patient and physician information confidentially and respond to questions or concerns.

Requirements - Experience in patient coordination, healthcare operations, or clinical support; imaging or specialty care experience is useful. - Strong organization and project coordination skills, including managing multiple cases at once. - Clear, service-oriented communication and the ability to build relationships with patients and clinicians. - Comfortable working independently, anticipating needs, and solving problems in a fast-moving environment. - Familiarity with CRM, scheduling, and medical record systems. - Flexibility to adapt as clinical workflows change.

Nice to have - Experience partnering with sales or physician relations teams.

Benefits and work setup - Fixed-term appointment of six months, with possible extension or conversion. - Applicants must already be authorized to work in Canada; visa sponsorship is unavailable. - The listing gives a salary range of $68,000–$72,000 in local currency, depending on experience and location. - Growth opportunities and regular team gatherings are described; the role is presented as work with a positive health impact.