Head of Customer Operations

Role overview Lead operations across customer engineering, renewals, and post-sales delivery, bringing these functions together into a coordinated customer lifecycle. You’ll manage multiple teams, translate business priorities into operating plans, and improve accountability, efficiency, and visibility across customer-facing work.

Responsibilities - Integrate technical, renewal, and post-sales operations through shared processes, governance, handoffs, and team routines. - Identify duplicated work and communication gaps, and improve visibility across the customer lifecycle. - Report on operational health, resource use, risks, and key initiatives to senior go-to-market leaders. - Turn business priorities into operational roadmaps and track progress against goals. - Improve performance against measures such as retention, on-time renewals, and proof-of-value outcomes. - Set clear ownership and performance expectations for leaders and teams; guide staffing, tools, and budget decisions. - Build a collaborative, transparent culture and coach managers as the organization scales.

Requirements - Significant experience in business operations, strategy, or operational leadership in a high-growth or enterprise technology environment, including 5–8 years of global leadership experience. - Experience consolidating and leading cross-functional technical, renewals, and post-sales or services teams. - Direct people-management experience, including coaching and developing managers. - Ability to build practical operating processes, governance, and data-informed management systems. - Strategic and hands-on judgment, with experience navigating matrixed organizations and connecting executive priorities to team execution. - Strong analytical and executive presentation skills.

Nice to have - Understanding of pre-sales technical engagements, renewals, and post-sales adoption strategies.

Benefits and work setup - Full-time compensation includes base pay, bonus, equity, and benefits. The listed US base salary range is $234,000–$300,000; pay depends in part on location and relevant skills and experience. - Applicants must already have legal authorization to work in the country where the role is based; visa sponsorship is not offered.