Solutions Support Engineer, Brazil

Role overview Join a global technical support team helping customers secure their cloud and AI-driven environments. This is a customer-facing engineering position focused on troubleshooting complex issues across cloud platforms and Kubernetes deployments, with a heavy emphasis on automation and scripting to scale the support offering. The role is based in Brazil and requires working hours aligned to 10am–7pm BRT.

Responsibilities - Own and resolve customer technical issues through structured troubleshooting, collaboration, and transparent communication across teams. - Identify cases that require escalation and coordinate incident management requests with product and engineering. - Support customers through debugging, networking diagnostics, system administration, and documentation updates. - Design and implement automation-driven solutions that scale the support function. - Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements - Native Brazilian speaker with strong written and spoken English. - 5+ years of hands-on experience in customer-facing technical support or system administration. - 2+ years working with cloud platforms such as Azure, AWS, or GCP. - 1+ years of experience deploying and managing production-grade Kubernetes clusters. - Ability to read or debug code in Java, Python, Shell, JavaScript, or JSON. - Comfort with Linux environments and command-line tools.

Nice to have - Familiarity with DevOps tooling, REST APIs or GraphQL, basic web technologies (HTTP, HTML, DNS), and networking fundamentals including TCP/IP, VPNs, VLANs, and load balancing. - Understanding of relational databases.

Benefits and work setup - Remote position within Brazil with set working hours (10am–7pm BRT).