Senior Customer Experience Manager (Central)

Role overview

A senior customer experience role focused on guiding large enterprise customers through multi-year cloud security adoption journeys. The position serves as a trusted advisor, connecting platform value to top customer initiatives while driving adoption, retention, and expansion across complex accounts. The work centers on enabling Fortune 100 organizations to mature their cloud security posture through strategic account leadership.

Responsibilities

- Own diverse projects and initiatives centered on cloud security, partnering with internal account groups, product and engineering teams, and customer-side counterparts - Build and deepen relationships from day-to-day technicians up to CISO-level executives across customer organizations - Define adoption milestones, remove blockers, and implement processes that accelerate secure workload migrations - Develop and execute comprehensive training strategies to upskill both technical and non-technical customer roles in cloud security awareness - Establish governance structures for each partnership, with security and consistent adoption as top priorities - Identify expansion opportunities through business case development, total cost of ownership analysis, and tool consolidation recommendations - Translate platform guidance into actionable customer execution while advocating internally for security needs

Requirements

- 6+ years of experience in a customer success management, account executive, or other customer-facing strategic role - Strong communication and interpersonal skills, with the ability to engage stakeholders at every level of an organization - Ability to learn cloud security platform offerings and pricing models with agility - Must be located in the central United States - Legal right to work in the country of the position without visa sponsorship

Nice to have

- Proven track record working with Fortune 100 customers on cloud-based technology initiatives - Experience managing strategic enterprise customers with an entrepreneurial approach to complex problem-solving - Deep familiarity with security SaaS offerings, pricing structures, and adjacent tool ecosystems - Background guiding large-scale, multi-year transformation programs post-onboarding

Benefits and work setup

- Full-time position with compensation including base salary, bonus, and equity eligibility - US base salary range of $110,000 to $151,000 depending on location and experience - Comprehensive benefits package offered - Remote work within the central United States; the role does not offer visa sponsorship