Senior Customer Assurance Analyst

Role overview

Support customer trust by explaining an organization’s security and compliance practices accurately and clearly. The work is centered on completing customer security questionnaires, improving processes and AI-enabled tools that help manage demand, and joining customer discussions, audits, and sales support activities. The role sits within an information security function and works closely with teams across the business.

Responsibilities

- Complete customer security questionnaires within service targets while maintaining technical accuracy. - Explain security controls and compliance practices to customer audiences with varied technical backgrounds. - Support customer audits, live calls, contract-related questions, and sales enablement. - Keep security product, control, documentation, and IT environment knowledge current. - Improve questionnaire workflows, FAQ resources, and AI tools; help maintain internal and external security materials. - Partner with legal, sales, privacy, and compliance teams to address customer needs and support enterprise opportunities.

Requirements

- At least one year in customer assurance, security trust, or third-party risk management, including substantial questionnaire experience. - At least three additional years in a relevant security, risk, compliance, solutions, or technical account role. - Strong customer-facing writing and communication skills, with the ability to work with technical and nontechnical groups. - Working familiarity with cloud security controls in AWS or GCP. - Experience in a software or managed technology services organization. - Careful attention to detail when preparing security responses and compliance documentation. - Must meet the stated U.S. person eligibility criteria and reside in the contiguous United States; the role does not offer visa sponsorship.

Nice to have

- Experience improving AI technologies, using Agile methods, or working in a high-growth software security environment. - Hands-on familiarity with cloud security platforms such as CNAPP, CSPM, or CIEM.

Benefits and work setup

- Full-time compensation includes base pay, bonus, equity, and benefits. The listed U.S. base salary range is $138,000–$189,000, with pay depending on location and qualifications. - Team is global and distributed, with access to office locations described in the listing.