Remote job
Client Service Manager
Job details
About this role
Role overview
Support a portfolio of commercial insurance clients in partnership with risk advisors, handling routine service needs and helping coordinate strategic client work. You’ll oversee day-to-day communication and keep renewal activity, documentation, and follow-through on track to provide a dependable client experience.
Responsibilities
- Maintain client relationships and independently handle service matters of moderate importance and complexity. - Coordinate information between clients and internal risk teams, manage open-item lists, and respond to ad hoc requests. - Collect and analyze information for stewardship reports and tailored client presentations. - Monitor renewal timelines, coordinate with account teammates, prepare quote comparisons as needed, and retain policy, binder, and endorsement records. - Respond to coverage questions and coordinate requests such as certificates, auto identification cards, location updates, invoices, and policy summaries. - Track invoices, fees, receivables, and collections; investigate and resolve related issues.
Requirements
- At least 2 years of commercial insurance experience; account management experience is preferred. - High school diploma or equivalent. - Strong client communication, organization, and follow-through skills to manage service requests and renewal work. - Ability to handle coverage questions, coordinate across teams, and maintain accurate account documentation.
Nice to have
- Property and Casualty broker’s license; if not already held, it is strongly preferred within 120 days of starting. - Associate degree and experience supporting complex clients.
Benefits and work setup
- The listing describes the role as remote. The stated US starting total compensation range is $100,000–$140,000 per year, with possible variable compensation; actual pay depends on location, skills, experience, and qualifications. - Full-time benefits include equity, medical, dental, vision, life and disability coverage, pre-tax savings accounts, retirement savings, and flexible time off, as well as sick, family and medical leave and national holidays.