Claims Support Specialist

Role overview

Represent clients through commercial insurance claims, guiding each case from initial report to resolution. The work combines policy analysis, negotiation, clear client communication, and process improvement in a technology-enabled setting.

Responsibilities

- Serve as the client’s main contact, explain next steps, and provide timely updates throughout the claim. - Review policy terms, assess coverage, and advocate for fair, timely outcomes with insurers and adjusters. - Manage the full claims lifecycle, including audits for newly onboarded clients, settlement discussions, and thorough recordkeeping. - Lead claims reviews and meetings with clients and carriers; share trends and practical risk-reduction recommendations. - Advise clients on claims procedures, coverage details, and policy wording that may help prevent disputes. - Use claims tools to improve handling efficiency and accuracy, and identify process improvements with product partners.

Requirements

- 3–7 years of experience in claims handling and advocacy. - Strong understanding of commercial lines claims, including non-admitted coverage and complex policy terms. - Experience interpreting policies and negotiating claims outcomes. - Clear communication, sound judgment, and strong problem-solving skills. - Ability to work independently while coordinating with clients, insurers, adjusters, and internal teams. - Comfort using claims systems and automation tools in a digital-first environment.

Nice to have

- An adjuster’s license or claims and risk credentials such as AIC or CPCU.

Benefits and work setup

- Remote role. The listed US starting pay range is $60,000–$75,000 per year; actual pay depends on location, skills, experience, and qualifications. Additional variable compensation may apply. - Benefits include equity, medical, dental, vision, life and disability coverage, pre-tax savings accounts, retirement savings, and flexible time off, along with sick, family and medical leave and national holidays.