Strategic Operations Lead

Role overview Lead complex strategic projects and operational transformations across multiple business areas, guiding initiatives from early definition through implementation and stabilization. The role turns ambiguous needs into structured programs with clear governance, ownership, and measurable outcomes, while identifying ways to simplify operations and apply AI, automation, analytics, and technology effectively.

Responsibilities - Define project scope, objectives, deliverables, resources, dependencies, governance, and success measures for multi-team initiatives. - Coordinate cross-functional teams and senior stakeholders, resolve competing priorities, and drive timely decisions. - Track risks, issues, constraints, and downstream impacts; recommend corrective actions when delivery or outcomes are at risk. - Ensure operational controls, capacity, continuity, training, documentation, and launch readiness are addressed before implementation. - Analyze processes, data, incidents, and stakeholder feedback to find root causes and design more efficient, scalable future-state operations. - Identify and lead technology, AI, and automation efforts, incorporating testing, controls, adoption, human oversight, and sustainable ownership. - Measure whether initiatives deliver expected operational, financial, service, capacity, and risk benefits.

Requirements - Demonstrated experience leading complex projects or transformations across workstreams, systems, business functions, or senior stakeholders. - Ability to work independently amid ambiguity and carry initiatives from definition through stabilization. - Strong analytical, critical-thinking, and root-cause problem-solving skills. - Experience managing significant risks, dependencies, competing priorities, and organizational constraints. - Business and operational judgment, including understanding financial, technology, and control implications. - Skill in influencing senior stakeholders without direct authority and communicating clear recommendations. - Experience in process improvement, AI, automation, analytics, or technology-enabled change. - Successful completion of a background investigation.

Nice to have - PMP, Lean, Six Sigma, or comparable certification. - Experience in payments, financial services, financial operations, risk operations, or another controlled environment. - Experience with business cases, benefit estimates, capacity models, or ROI analysis. - Familiarity with tools such as Jira, Monday.com, Salesforce, Power BI, or Tableau, and with SOX, SOC, or regulatory controls.

Benefits and work setup - Base pay range listed as $85,800–$108,300. Benefits include health, dental, and vision insurance, retirement savings, paid time off, spending accounts, life and disability insurance, and tuition reimbursement.