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Senior System Specialist
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About this role
Role overview Support and guide system specialists while serving as a technical lead on complex client benefit-system implementations. You’ll translate client requirements into system configurations and integrations, troubleshoot issues, and help teams deliver accurate enrollment and payroll data.
Responsibilities - Advise system specialists and lead their technical development, training, and transition to new processes. - Configure client benefit websites, including benefit classes, plans, rates, enrollment rules, and changes for open enrollment or life events. - Map and validate inbound HRIS data and outbound payroll files, coordinating integration and testing with carriers, administrators, and client systems. - Investigate complex system and configuration problems, perform root-cause analysis, and recommend solutions. - Analyze and audit data from multiple sources; maintain clear documentation of client-specific configurations and processes. - Contribute subject-matter expertise to pilots and special projects, and counsel clients on effective practices.
Requirements - Bachelor’s degree in computer science, information systems, or a related field. - Three to five years of system configuration experience. - Ability to read and write advanced SQL and work with relational data. - Strong Excel skills, including formulas such as VLOOKUP, and familiarity with Microsoft Office tools. - Clear written and verbal communication, sound analytical judgment, and ability to prioritize deliverables and meet deadlines. - Customer-focused approach and experience working with client requirements and technical stakeholders.
Nice to have - Familiarity with AI assistants such as Gemini or ChatGPT.
Benefits and work setup - The source lists health, dental, and vision coverage; retirement savings, paid time off, health savings and flexible spending accounts, life and disability insurance, and tuition reimbursement. - A base pay range of $68,000–$88,700 is listed; actual pay depends on qualifications and other factors.