Account Services

Role overview Support customers as they get professional website and online marketing services up and running. You’ll gather business details, coordinate onboarding, make agreed website edits, and follow up to check that delivered work meets customer needs.

Responsibilities - Interview customers by phone and email to collect accurate information for website builds and marketing campaigns. - Manage a portfolio of customer accounts through onboarding and provide a smooth, responsive experience. - Contact customers after delivery to review satisfaction and help address concerns. - Use browser-based design tools to update website text and images, and suggest improvements based on industry practices. - Explain relevant services and identify additional offerings that fit customer needs. - Incorporate feedback and work with other teams to improve service processes.

Requirements - High school diploma or equivalent. - Customer-facing experience and strong written and verbal communication skills. - Basic working knowledge of Excel, Word, and Outlook. - Ability to type at least 40 words per minute and manage multiple tasks in a fast-paced setting. - Organized, detail-oriented approach with problem-solving, troubleshooting, and conflict-resolution skills. - Ability to learn new technical information quickly and work collaboratively.

Nice to have - College or university education and 2–3 years of professional experience. - Experience editing websites with templated platforms such as WordPress.

Benefits and work setup - Availability is required Monday through Friday, across shifts scheduled between 9 a.m. and 9 p.m., including holidays. - The role is listed as remote. Compensation is CAD $19 per hour, with potential for a bonus. - Benefits listed include health coverage options, a health savings account, retirement matching, life and disability insurance, tuition reimbursement, pet insurance, and paid vacation. - The source describes employee learning and development opportunities and affinity groups.