Senior Associate, Technical Operations

Role overview Build and maintain automated operational workflows that support an AI chat platform. This hands-on role combines workflow development, data investigation, and software-style quality assurance to keep processes reliable, find and resolve failures, and turn operational needs into scalable technical solutions.

Responsibilities - Design, configure, and maintain workflows using orchestration tools and custom scripts. - Define test cases, check release readiness, monitor regressions, and refactor or retire outdated workflows. - Use SQL and Python to investigate logs and data, identify failure patterns, and resolve root causes. - Apply language model tools to structure unstructured data, classify errors, and speed up investigations. - Work with engineering and operations partners to translate process needs into technical implementations.

Requirements - Relevant experience in technical operations, systems or data analysis, software QA, or workflow automation, including hands-on ownership of data-driven processes. - Strong SQL skills, including experience with CTEs, window functions, and query optimization; basic Python or scripting ability. - Practical experience with workflow engines, API integrations, or orchestration platforms such as n8n, Workato, Make, or Retool. - A quality-focused approach that accounts for edge cases, monitoring, rollback plans, and dependencies. - Ability to use AI tools for data parsing, error investigation, and logic validation. - Clear communication with both software engineers and operational stakeholders.

Benefits and work setup The role is described as hybrid. Listed benefits include health and life insurance, employer-matched savings, vacation and wellness days, and the option to work outside the country for up to 90 days annually; some programs may not apply to every role.