Senior Client Program Coordinator

Role overview

Coordinate client training programs across the EMEA region, guiding operational details from onboarding through delivery and renewal. You will work with account and program managers, and directly oversee logistics for a portion of client programs, helping ensure a smooth experience and strong ongoing relationships.

Responsibilities

- Build and maintain program trackers, schedules, participant rosters, access permissions, and client documentation. - Coordinate instructor travel from booking through expense tracking, monitor capped budgets, and flag potential overruns for review. - Set up virtual delivery tools, prepare participant welcome materials, and support online-only client groups. - Create and manage program surveys, compile results, and draft kickoff presentations and program review materials. - Arrange client and internal meetings, respond to urgent delivery issues, and support certification, coaching, and other client initiatives. - Travel to client sites when needed to support in-person programs, and contribute to internal projects and process documentation.

Requirements

- Demonstrated customer service experience and a record of building client trust through reliable follow-through. - Strong organization, attention to detail, and the ability to plan ahead and prioritize changing demands. - Clear written and verbal communication, with effective listening, negotiation, and presentation skills. - Experience using Excel and PowerPoint. - Collaborative approach, sound judgment, and ability to work across teams and varied communication styles.

Benefits and work setup

- Full-time position for someone based in London; work remotely from London or use a hybrid schedule with an office option. - Occasional in-person client and team meetings, with regular travel across EMEA, especially during the busy summer period. - Some work outside standard hours may be needed to support teams in other time zones.