Solutions Lead, Workforce Management & Payroll (UKG)

Role overview Lead technical solutioning for workforce management, HR, and payroll systems used by enterprise customers. This early team role bridges sales, deployment, and post-launch support: you will assess integration needs, help customers become ready to go live, and turn difficult implementation work into repeatable guidance and tools.

Responsibilities - Carry workforce-system context from early customer discovery through implementation and post-launch support. - Lead technical discovery on system versions, customizations, integration methods, pay rules, organizational structures, data ownership, access, and customer responsibilities. - Set standards for workforce data mapping, integration setup, testing, payroll validation, and cutover; support complex deployments as needed. - Create playbooks and tools so deployment teams can handle common workforce and payroll workflows independently. - Identify recurring integration needs and blockers, and work with product and engineering teams to assess whether they require better guidance, an integration, or a platform capability. - Distinguish configuration and implementation issues from integration constraints and product gaps.

Requirements - Hands-on experience with at least one major workforce management, HCM, HRIS, or payroll platform, such as UKG, Workday, Oracle, Infor, or similar. - Understanding of how timekeeping, scheduling, accruals, pay rules, labor levels, and organizational structures feed into payroll. - Familiarity with REST APIs, file transfers, middleware, single sign-on, and user provisioning. - Ability to lead technical discussions with enterprise IT, HRIS, payroll, integration, and security stakeholders. - Skill in turning complex fixes into repeatable processes and aligning pre-sales commitments with delivery capabilities. - Interest in establishing a new technical function.

Nice to have Health system experience, especially with shift differentials, premium or incentive pay, and union rules.

Benefits and work setup US-based, with 40–50% travel to customer sites; a hybrid office option is available in San Francisco. Listed benefits include medical, dental, and vision insurance, a matched retirement plan, flexible paid time off, travel and office support, and a monthly wellness stipend.