Customer Service Representative (German-speaking)

Role overview Support passengers and drivers so on-demand transportation services run smoothly each day. You’ll be a first point of contact for questions and problems, helping resolve issues through phone, live chat, and email. The role suits a calm, adaptable communicator who enjoys helping people and can work scheduled shifts, including some outside standard business hours.

Responsibilities - Provide customer support by phone, live chat, and email. - Respond to passenger and driver questions or concerns, using clear and considerate communication. - Work to resolve service issues and support customer satisfaction. - Cover scheduled shifts, with availability for some nights, Sundays, or designated holidays as operations require.

Requirements - Fluent German and English at C1 or C2 level, with the ability to use both languages at work. - Strong communication skills and comfort supporting people over the phone. - Calm judgment and flexibility when responding to unexpected situations. - Comfort using modern technology and IT tools. - Willingness to learn and adapt to shift schedules; prior call-center experience is not required. - Based in Germany.

Benefits and work setup - Fully remote work from within Germany, with work hardware provided. - Base pay of €15.40 per hour for a 40-hour work week; additional earnings depend on shifts and hours worked. - Thirty days of vacation, inclusive of public holidays. - Shift bonuses apply to nights, Sundays, and specified holidays.