Customer Service & Technical Specialist - Securos

Role overview

Support customers using veterinary and livestock production services by handling routine inquiries, service requests, and account tasks. The role combines customer communication, recordkeeping, basic reporting, and coordination with internal teams. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.

Responsibilities

- Respond to customer questions and service requests, logging cases in approved systems. - Track onboarding and account maintenance tasks, confirmations, and deadlines across teams. - Update customer records and keep supporting documentation accurate and ready for review. - Run standard reports, check totals, and share status updates. - Follow up on handoffs and open items, escalating risks or delays when needed. - Prepare routine customer communications and summarize next steps after interactions.

Requirements

- A bachelor’s degree in business, operations, information systems, communications, or a related area—or equivalent experience. - At least two years of experience in customer service, customer operations, account support, or a related field. - Ability to maintain accurate records, follow established procedures, and coordinate work across teams.

Nice to have

- A relevant service or process improvement credential, such as ITIL Foundation, Lean Six Sigma Yellow Belt, or a customer service certification.

Benefits and work setup

- Weekday schedule, 8 a.m.–5 p.m. Eastern Time. - Benefits may include medical, dental, and vision coverage; family and caregiver support; wellness resources; and professional development opportunities.