Customer Service Rep - Work from home NE

Role overview Handle customer questions about health coverage and related services in a remote customer support role. You will use reference materials and established procedures to explain information, resolve concerns, and help customers navigate insurance matters.

Responsibilities - Respond to customer inquiries by phone and through written or online channels. - Research customer information and applicable policies to resolve issues accurately. - Explain available products and services, and identify options that may address a customer’s needs. - Escalate sensitive or complex requests when appropriate. - Keep current with changing procedures and regulatory requirements.

Requirements - High school diploma or equivalent, plus three years of experience in an office-based customer service setting that includes handling complaints; comparable education and experience may be considered. - Strong communication and customer advocacy skills, with the ability to manage frequent calls. - Ability to complete an extended training period and work a weekday shift within the stated service hours. - Residence in Nebraska or the immediate Omaha metropolitan area at the time of application. - A quiet, distraction-free home workspace and reliable high-speed internet.

Nice to have - Experience in health insurance or a related field. - Familiarity with basic medical or dental terminology and interpreting coverage contracts.

Benefits and work setup The position is remote, including training, which lasts approximately 9–12 weeks. After training, weekday shifts are scheduled within 7:30 a.m.–6:00 p.m. Central Time. The listing gives an annual salary of $42,640 and anticipates a future class starting in January 2027.