Remote job
IT Field Support Specialist - West
Job details
About this role
Role overview
Provide hands-on IT support to hospitals across Southern California, keeping local technology reliable and helping new sites prepare to open. The work combines troubleshooting, project coordination, and infrastructure support in a round-the-clock healthcare environment. It is field-based, with frequent driving and air travel; trips may last three to five days and can include occasional weekends or holidays.
Responsibilities - Resolve support escalations with hospital teams, regional leaders, and other IT groups. - Coordinate regional technology work, aligning priorities and stakeholders to keep projects moving. - Help protect and maintain the reliability of devices, software, data, networks, and other infrastructure. - Review project plans and technology specifications, and support hospital upgrades and new-site openings. - Recommend practical improvements and consistent technology practices; help recruit field support staff when needed. - Provide responsive, professional support to hospital staff and other people using the systems.
Requirements - 1–2 years of help desk or IT support experience, with sound technical support practices. - Working knowledge of Apple devices and macOS. - Clear written and verbal communication, including the ability to work with technical and nontechnical partners. - Strong organization and troubleshooting skills, with flexibility to handle changing priorities and multiple projects. - Able to work independently, learn unfamiliar technology, and collaborate with a team. - Able to move and lift computer equipment weighing up to 50 pounds; may coach or mentor colleagues as needed.
Nice to have
Network experience, construction-industry exposure, or experience supporting hospital buildouts.
Benefits and work setup
The listing gives a salary range of $70,000–$80,000 plus bonus and benefits. It describes health and wellness coverage beginning on the first day, counseling access, paid parental leave, inclusive family-building support, unlimited paid time off, a company laptop, and monthly phone reimbursement. The role is based near the Southern California hospitals it supports, with substantial travel.