Technical Account Manager

Role overview Manage the technical and commercial health of a portfolio of enterprise customers, from onboarding and adoption through value realization, renewal, and growth. This is a hands-on customer-facing role that combines account planning and executive communication with practical integration work and coordination across product, engineering, sales, and solutions teams.

Responsibilities - Own customer relationships and success plans, aligning technical delivery and business outcomes with customer decision-makers. - Lead onboarding and implementation, monitor adoption, and help customers reach value quickly. - Set regular customer and internal updates, prepare executive summaries, and run business reviews. - Partner with sales colleagues on renewals and expansion opportunities, and represent customer priorities in product discussions. - Deliver product demonstrations and build workflows, reports, and dashboards to support adoption. - Handle straightforward API integration, SQL debugging, and Python scripting tasks; coordinate more complex implementation work with solution architects.

Requirements - 7–10 years of experience in technical account management, customer success, or solutions engineering in SaaS or financial technology. - Demonstrated experience working directly with enterprise customers and executives, including escalations and business reviews. - Practical proficiency with API integrations, SQL, and Python. - Familiarity with cloud platforms and services. - Strong written and spoken English, with confidence presenting to technical and executive audiences. - Organized, metrics-minded, and able to manage several accounts while influencing cross-functional teams.

Nice to have - Experience in fraud, risk decisioning, anti-money-laundering, or compliance. - Familiarity with AI or machine-learning software products. - Experience improving enterprise onboarding, adoption, renewals, and account growth, particularly in a fast-growing startup.

Benefits and work setup - Compensation includes salary and equity; a 401(k) plan is offered. - In the United States, health, dental, and vision coverage is employer-paid for employees and dependents. - Unlimited paid time off, team events and offsites, and professional development opportunities are listed.