Regional Field Technician

Role overview Provide regional installation, service, and technical support for parking access and revenue control systems across Michigan and northern Indiana. The field role covers both hardware and software, from troubleshooting customer issues and commissioning installations to testing solutions against project requirements. It also supports knowledge sharing with customers, installers, and internal support teams.

Responsibilities - Troubleshoot customer systems across hardware, software, operating systems, networks, and databases; complete repairs and other service actions. - Support existing customers through diagnostics, break-fix work, preventive maintenance, RMA processing, inventory tracking, and service reporting. - Configure systems for staging and acceptance testing, document results, and help secure customer approval. - Work with project managers, sales engineers, and third-party installers to carry out installations and verify work against system designs. - Provide on-site and remote technical assistance, including emergency after-hours coverage through an on-call rotation. - Create and maintain installation, support, and training materials; share product feedback and technical knowledge with customers and support colleagues.

Requirements - Three to ten years of service technician experience in manufacturing, security, electronics, parking, transportation, or a related industry. - Broad IT troubleshooting skills across computer hardware, operating systems, databases, scripts, firewalls, and networking. - Ability to learn product installation and configuration quickly and diagnose issues across multiple technical areas. - Strong customer communication, including explaining technical matters, responding to inquiries, and working professionally with partners. - Ability to organize and prioritize work, solve problems using available evidence, and work independently or with a team. - Willingness to work under deadlines, accommodate extra hours when needed, and participate in after-hours on-call support.

Nice to have Experience in software or firmware environments is preferred. The source also emphasizes familiarity with the relevant parking system products and processes, which may be gained on the job.