Head of Digital and IT Services

Role overview

Lead a digital and IT services portfolio supporting regulated life sciences work. The role combines service strategy and commercial ownership with senior technical delivery, client development, and leadership of delivery managers. Its focus areas include digital validation, artificial intelligence, IT automation, and cybersecurity across regulated IT and operational technology environments.

Responsibilities - Define the service offerings, market positioning, and go-to-market plan with sales, delivery, marketing, and client teams. - Own the service line’s annual financial plan, including revenue, margin, and EBITDA targets, and guide expansion in strategic accounts. - Lead a team of delivery directors and ensure appropriate subject matter expertise is available for client work. - Direct complex client projects as a technical expert or project/program leader, managing staff, delivery methods, quality, and customer outcomes. - Shape scopes, estimates, and proposals; support lead generation and client relationship development with sales and client services. - Guide employee performance, development, training, and succession planning in partnership with HR and leadership.

Requirements - Bachelor’s degree in a STEM discipline. - 15+ years in GMP-regulated life sciences environments, including leadership of relevant service projects. - 10+ years in consulting or professional services, including at least 7 years in business development and customer relations. - Expert knowledge of applicable FDA regulations, ISPE guidance, ISO standards, GAMP 5, good documentation practices, ASTM E2500, and risk management approaches. - Experience managing multiple projects, including projects exceeding $5 million, and supervising teams of 20 or more with 3–5 direct reports. - Strong project leadership, client communication, and cross-functional people management skills.

Benefits and work setup

The listed U.S. salary range is $135,000–$265,000, with actual pay dependent on factors such as experience and location. Benefits include medical, dental, and vision coverage; disability and life insurance; retirement plan with employer matching; paid time off and holidays; tuition reimbursement; and paid parental leave. The role may include billable client work with a utilization target.