Copy of Head of Engineering Services

Role overview Lead a technical service line serving pharmaceutical and biotech customers, combining business ownership with subject matter expertise and hands-on project delivery. The role sets service strategy, supports growth across new and existing accounts, manages delivery leaders, and helps clients implement engineering and automation solutions in regulated environments.

Responsibilities - Define service offerings, ensure appropriate subject matter coverage, and align go-to-market plans with sales, delivery, marketing, and client teams. - Own the annual service-line financial plan, including revenue, margin, and profitability targets; contribute to strategic account plans and expansion efforts. - Manage a team of delivery directors and guide project staff toward customer, quality, schedule, and business objectives. - Serve as a technical expert and, often, project or program lead on client engagements; maintain billable project work as appropriate to the portfolio. - Shape delivery methods and scalable managed services, ensuring work follows applicable organizational and client standards. - Support business development through lead generation, scope and estimate reviews, technical input to proposals, and customer relationship development. - Guide employee performance, career development, succession planning, and training needs.

Requirements - Bachelor’s degree in a technical or STEM discipline. - More than 15 years of experience in GMP-regulated life sciences environments, including leadership of relevant service-line projects. - At least 10 years in professional services or consulting and seven years in business development and customer relations. - Expert knowledge of FDA regulations, ISPE guidance, and relevant standards, including GAMP 5, GDP, ASTM E2500, ISO 14971, and risk-based commissioning and qualification practices. - Broad understanding of process systems, optimization, risk management, and project management; experience managing multiple projects above $5 million. - Supervisory experience managing at least 20 people, including three to five direct reports. - Strong client-facing communication and cross-functional leadership skills.

Benefits and work setup The listed US salary range is $135,000–$265,000, with actual pay dependent on experience, location, and business factors. Benefits include medical, dental, and vision coverage; retirement matching; paid time off and holidays; disability and life insurance; tuition reimbursement; and paid parental leave.