Fundraising Implementation Specialist - Keela, Raisely

Role overview

Help nonprofit organizations set up fundraising and donor management systems, migrate their data, and get ready to use them successfully. You’ll guide customers through implementation from initial onboarding to launch, translating their fundraising goals into practical configurations, training, and advice. The role supports multiple customers at once and works closely with teams responsible for customer success, sales, and product improvements.

Responsibilities

- Manage implementation projects for more than 40 customers at a time, keeping work on schedule and within scope. - Configure donation forms, fundraising campaigns, and, where needed, peer-to-peer or event fundraising tools. - Help customers set up payment processing, supported integrations, and workflows, and troubleshoot issues. - Prepare, transform, migrate, and validate donor, donation, campaign, and custom-field data. - Advise customers on fundraising operations, online giving, donor management, and stewardship through calls, configuration, and follow-up. - Share customer feedback with product teams and coordinate with customer success and sales for smooth handoffs.

Requirements

- Strong written and verbal communication, including experience supporting customers by email and phone and resolving technical issues. - Excellent organization and time management, with the ability to manage competing customer projects independently. - Comfort learning and working across multiple software tools; a proactive approach to troubleshooting and problem-solving. - Ability to collaborate with teammates and build approachable, trusted customer relationships. - Interest in nonprofit fundraising practices, donor operations, and learning about platform features and customer needs.

Nice to have

- Familiarity with Google Workspace, Slack, or Salesforce.

Benefits and work setup

- Remote-first work, available to candidates located in specified US states or in British Columbia, Manitoba, Ontario, or Alberta. - Salary range: $55,850–$75,000 USD in the US or $61,550–$79,650 CAD in Canada; the offer depends on skills, education, experience, and location. - Paid leave includes four weeks plus public holidays and a year-end shutdown in Canada; US employees receive discretionary paid time off, public holidays, and the shutdown. Paid sick leave is also offered. - Medical, dental, vision, disability, and life coverage, plus a 4% retirement match. - Support for courses, conferences, and other learning.