L2 Support Engineer

Role overview Help keep large, interconnected digital platforms stable while enabling delivery teams to release changes quickly. This site reliability role bridges software development and operations, focusing on observability, service-level objectives, incident response, and prevention of recurring failures. You will work with a multidisciplinary delivery team, provide an escalation point for less experienced reliability engineers, and receive support from senior colleagues.

Responsibilities - Maintain observability systems and review or adjust service-level objectives. - Participate in and facilitate incident response, including on-call coverage of up to one week per month. - Identify and deliver improvements that increase the reliability of managed platforms. - Work with delivery teams to assess actual or potential failure scenarios and agree on mitigations. - Develop runbooks that help teams prevent issues or restore service when failures occur. - Find and reduce operational work that does not add value.

Requirements - At least two years of experience in DevOps, technical support, or site reliability engineering. - Knowledge of site reliability practices and experience working with service-level objectives. - Experience resolving severe incidents affecting high-impact platforms. - Scripting ability and experience automating moderately complex processes. - Familiarity with automation tools such as GitHub Actions, Azure DevOps, Ansible, or Chef. - Upper-intermediate English proficiency, at least B2, in speaking and writing.

Nice to have Experience with production incident management for high-traffic public services, commerce platforms, React, serverless services on AWS, Azure, or GCP, monitoring and APM tools such as Datadog or Prometheus, delivery pipelines, Docker, or globally distributed teams. Agile or consulting experience is also useful.

Benefits and work setup Remote and hybrid options may be available depending on location. The role includes an on-call rotation capped at one week-long shift per month. Professional development and international mobility programs are offered; specific benefits vary by location.