Senior Engineering Manager, Servicing

Role overview

Lead multiple engineering squads responsible for systems that support customers throughout the life of a loan, from funding through repayment. The role combines people leadership, technical strategy, architecture, and operational execution in a regulated environment where reliability, compliance, borrower experience, and financial performance must be balanced. You will partner closely with Product, Risk, Operations, and other business functions while developing a team of 12 or more engineers.

Responsibilities

- Lead and develop two engineering teams responsible for critical servicing products and platforms. - Set and execute multi-quarter engineering strategies aligned with servicing and broader business priorities. - Translate borrower, operational, risk, and business needs into resilient, scalable technical solutions. - Drive architectural clarity and sound technical decisions across complex distributed systems and APIs. - Establish visibility into technical priorities, delivery risks, trade-offs, and roadmap progress. - Hire, coach, and develop engineers and emerging engineering leaders while building a culture of ownership and operational excellence.

Requirements

- 10–15 years of software engineering experience, including 4–7 years in engineering management; the source also identifies 7+ years of engineering management as preferred. - Deep expertise in distributed systems, APIs, and systems design. - Proven leadership experience in fintech, lending, payments, servicing, or another regulated domain. - Track record of defining and delivering complex technical strategies tied to business outcomes. - Experience building high-performing teams, mentoring engineering leaders, and working across Product, Design, Operations, Risk, or similar functions. - Strong product judgment, communication, and cross-functional collaboration skills.

Nice to have

Experience leading both product- and platform-oriented engineering teams, modernizing complex systems while continuing to deliver customer-facing features, and applying AI or automation to customer experiences, internal workflows, or operational systems.

Benefits and work setup

This is a remote role aligned to East and West Coast time zones. Most work can be done remotely, with periodic in-person sessions generally occurring once or twice per quarter for several consecutive days. The stated package includes health coverage, retirement support, paid leave, family and caregiving programs, wellness and productivity allowances, and community or team events.