Remote job
ServiceNow Senior Software Engineer - CSM + Custom Application
Job details
About this role
Role overview
The Senior Software Engineer designs, develops, supports, and troubleshoots complex ServiceNow solutions, with particular emphasis on Customer Service Management and custom applications. The role combines hands-on platform engineering with technical leadership: guiding implementation work, mentoring other engineers, and translating functional and technical requirements into maintainable customizations for large professional-services engagements.
Responsibilities
- Lead, coach, and mentor software engineers delivering ServiceNow development and implementation work for customers. - Build and maintain custom applications, configurations, workflows, and platform capabilities based on agreed functional and technical requirements. - Investigate complex platform issues through advanced troubleshooting and root-cause analysis, then implement durable fixes. - Support and maintain CSM, portal, integration, and other ServiceNow modules, adapting the focus to project needs. - Design, support, and troubleshoot integrations between ServiceNow and external systems. - Contribute to upgrades, instance clones, patching, performance improvements, deployments, and ongoing platform maintenance. - Collaborate with stakeholders and end users to clarify needs, recommend practical solutions, and document technical designs, workflows, and issue resolutions.
Requirements
- Senior-level experience developing and supporting solutions on the ServiceNow platform. - Demonstrated experience with Customer Service Management and custom application development. - Ability to work from functional and technical requirements while following platform best practices and established development standards. - Strong troubleshooting and root-cause analysis skills across platform features, integrations, portals, and related modules. - Ability to lead technical delivery while coaching engineers and collaborating effectively with customers, stakeholders, and end users. - ServiceNow Certified System Administrator certification. - ServiceNow Certified Application Developer or CIS-ITSM certification.
Benefits and work setup
The source describes a collaborative, inclusive working environment with an emphasis on work-life balance, creativity, professional growth, and meaningful customer outcomes. Formal ServiceNow training and support toward additional certifications are provided. The role involves customer-facing professional-services projects and may include work on large, complex implementations.