Sr ServiceNow Developer (Integrations/ ShareLogic Unifi)

Role overview Build and support integrations that exchange service tickets between a service management platform and external applications. The work spans configuration and scripting, testing, operational monitoring, and improvements to reusable integration patterns.

Responsibilities - Configure and develop two-way ticket exchanges for incidents, requests, changes, and problems, including updates to status, comments, work notes, and attachments. - Create and test integration services and scripts, using mock endpoints where appropriate. - Develop reusable integration templates to speed up onboarding of new partners and customers. - Execute system and user acceptance tests; investigate failures through logs, message payloads, and HTTP requests. - Monitor integration health, recover failed or stalled messages, and resolve operational issues. - Regression-test integrations during platform upgrades and maintain technical documentation.

Requirements - Around 2–6 years of ServiceNow development experience, including integration work. - Practical knowledge of server-side and client-side JavaScript, Script Includes, Business Rules, and Flow Designer. - Experience with REST or SOAP services, APIs, JSON or XML, and integration testing. - Familiarity with ShareLogic Unifi or another ticket-exchange integration platform; experience with IntegrationHub, Import Sets, Transform Maps, or MID Server is relevant. - Knowledge of authentication and security methods such as OAuth 2.0, API keys, or mutual TLS, plus ITSM processes and the ServiceNow data model. - U.S. citizenship and eligibility to obtain any required government security clearance or export-control authorization.

Nice to have - Experience integrating with Jira, Azure DevOps, Salesforce, or other ITSM platforms. - ServiceNow CSA or CAD certification; familiarity with automated testing, source control, and DevOps practices.